Call our Helpline: 1800 203 136 - Mon-Fri 9am to 4.30pm

West Cork Beacon

Wolfe Tone Square, Bantry Co. Cork
P75 TN96

Office Hours:
Monday - Friday
9.00AM - 4.30PM

Telephone:
027 53847

Support Line:
1800 203 136

Frequently Asked Questions

West Cork Beacon offers free, non judgmental and confidential listening. We provide both information and support services

FAQs

Find some answers to frequently asked questions below

01

How can I best contact the service?

Domestic Violence

  • Freephone Helpline 1800 203 136
  • This service is available for women to call Monday to Friday 9am to 4.30pm

Sexual Violence

  • Freephone Helpline 1800 832 001
  • This service is available for anyone to call Monday to Wednesday 10am to 4pm

We are here to listen and support you when you feel ready to contact us.

02

Is there a cost if I meet with a support worker?

No there is no cost in seeing a support worker.

03

I don’t want to give my name or details on the call is that OK?

When you ring our helpline, you only need to share information that you are comfortable with giving.

04

I experienced domestic abuse or sexual violence in the past and would like support around it now, can I still contact the project?

Yes, we support women at any point in their experience of domestic abuse. Whether you are still in the relationship, thinking of leaving, have just left or there has been long separation but the impacts of the
domestic abuse are still occurring.

We support anyone over the age of 14 who has experienced any form of sexual violence, regardless of when it occurred.

05

I don’t want to leave my partner but still want to talk about the domestic abuse I am experiencing, is that OK?

Yes, our service works in a non-directive, non-judgemental manner which means we will not force you into a decision and also not judge you for staying. Instead, we can provide a safe space to talk through everything that you want to focus on.

06

It is not safe to contact your service through my phone, is there any other way to contact?

Many women experiencing domestic abuse are not able to contact our services through their phone for safety reasons. You can contact the service through email, our Facebook page, through another agency you already linked in with or through a friend. It is very important to assess the safest way to contact us to ensure your abuser does not become aware.

07

I am not experiencing physical abuse, so I am really experiencing domestic abuse?

Domestic abuse occurs in many different forms and no matter what form of abuse you are experiencing (intimidation, isolation, emotional, psychological, financial, digital, threats) you deserve support. Our support workers are available to explore the different types of abuse and impacts they can have on a victim.

08

There are worse cases than mine, I don’t want to take up your time.

Every person deserves to feel supported and there are no worse/better cases of domestic abuse or sexual violence. If you feel you could benefit from talking with a support worker, please do.

09

Do I have to make an appointment for a one-to-one meeting?

No. We can support you by phone only if you prefer. However, if you would like an individual face to face appointment, we can arrange this in our Main Office or one of our outreach locations.

To make an appointment call us on 1800 203 136 for domestic abuse or 1800 832 001 for Sexual Violence during the available hours.

10

Will anyone know I have contacted you?

Our service is completely confidential. We will not contact anyone about you, or on your behalf, without your permission.

11

How long can I use the service?

For as long as you need to, there is no time limit.

12

Is your service only for women who want to leave their husband/partner?

No. All women are welcome to use our service, including women who stay in the relationship. Our main concern is for your safety and we respect your experiences and the choices you make about how to stay safe.

13

I’ve already left my husband/partner; can I still use your service?

Yes, women who have left a relationship often feel more unsafe and vulnerable than before. We can support you to keep safe and to rebuild your life.

14

I can’t get to your service or an outreach appointment because of lack of transport. What can I do?

We can arrange to meet with you at a place of your choice, which you can get to and where you will be safe and comfortable. We cannot meet with you in your home.

15

My children will need to be minded when I am accessing your service, what can I do?

Ring us to explain the problem and we will try to help you to find a solution.

16

Will you give me advice on what I should do?

We believe that you are the only person who knows what is right for you to do. So, we will not give you advice but will listen to you, provide you with information and continue to offer you support.

The choices you make will depend on your own circumstances and what you decide is best for you.

17

I’m too frightened to contact you. What can I do?

We understand how frightening and risky it can be to tell anyone and look for help. Our service is confidential, and your safety is always our concern. This web site has information on the Safety Plan page which may be of use to you.